Feel free to contact us, as we are always happy to help. Nevertheless, please be aware that we are unable to help with certain types of problems. These include:
- Login problems
- Account problems (disk quota, activation, etc.)
For help with those kinds of problems, contact Student IT Support, as their support team has admin privileges on the servers.
Things we CAN handle
Here at G-bar Support, we handle problems and questions regarding the use of G-bar Systems and Services. These include:
- Wireless internet access
- G-bar printing
- G-bar software, etc.
If you wish to contact us about any of those issues, skip to the Contact Us section below for instructions on how best to get in touch.
Things we CANNOT handle
We cannot assist in problems with Windows Databar (Winbar). For help with Winbar, contact Winbar support. Also contact Winbar support if you have problems logging in to the Windows machines (often caused by quota issues).
We are not in charge of providing codes to Microsoft software downloaded through CampusNet. Please also address those questions to Winbar support.
Before emailing us, have you searched the webpages for an answer? Many common questions can be answered by reviewing our webpages. A great place to start is the FAQ page. If your question is still unanswered or your problem still unsolved, we are here to help.
We encourage you to email us at gbarsupport. Follow these tips when emailing us to help us respond as quickly as possible:
- Use your official DTU email address or state your login name. In many cases, this information is necessary for us to help. As always, please do NOT write your password in any email to us or anyone else.
- Write your question or comment in English or Danish.
- Please supply all relevant information, including: OS version, Software version(s), error message(s), and/or screenshots.
Keep in mind: precise questions = quick answers!