SunRay

A SunRay terminal is not a PC but a thin client. Your desktop applications are run on a server and the SunRay displays the image.

A SunRay 170 terminal has a 17-inch flat panel display with a resolution of 1280 x 1024. It has 4 powered USB ports, a projector out port and a video-in port.

Contents 1 Troubleshooting SunRay terminals 1.1 Case A 1.2 Case B 1.3 Case C 1.4 Case D

Troubleshooting SunRay terminals

Case A

Symptom: The screen is black except for a SUN-logo and the text "Check signal cable" and "External video source".

Cause: Somebody has switched on external video source on the terminal.

Solution: Press the "source" button on the screen once.

Case B

Symptom: The screen is black and nothing happens when you move the mouse.

Cause: The session is locked and the screen is set to black.

Solution: Press a key to get a screen where you can type your password. If another user is logged in, you can press CTRL ALT BACKSPACE twice to log off the other user.

Case C

Symptom: The screen is black, but your can catch a glimpse of something in the background.

Cause: The backlight in the screen has gone out.

Solution: Pull out the power cable to the terminal, after a second or two you insert it. If this does not help please report the error to G-Bar support. If you were logged in before you pulled out the power cable, you keep your session.

Case D

Symptom: The screen is light blue with a moving dark blue box. In the box there is graphics and some text.

Cause: Depending on the text it can be:

1. somebody has pulled out the net cable.
2. somebody has inserted the net cable in the wrong slot.
3. an old session which was not closed normally.
4. another problem

Solution: 1. and 2. you can try to solve yourself by making sure that the net cable is in the right slot. 3. and 4. are difficult, please report the error to G-Bar support.